I recently ordered a comforter that was to include one comforter and two pillow shams. I only received the comforter and no shams. They couldn't just send me the shams, because they were supposed to come in a set...clearly. I had to return the original comforter at my own expense and reorder. I ordered a t-shirt for my daughters cross country team. I received the shirt and the entire bottom hem was ripped and shredded. I took it to the vendor and they offered to cut off the loose strings for me and thought I was crazy for even asking for a new shirt that was actually sewn correctly. I ordered a headboard and was told it would be one week till delivery and I also asked them to email me a receipt. It took 3 weeks, 5 phone calls and not one return call to get the answer that they have no idea when the headboard will ship and that their system doesn't allow them to send receipts. All of these experiences in just one day left me questioning how our world even functions anymore? Have we just accepted that we don't get what we pay for, that below average quality is acceptable, and that customer service and on-time delivery just doesn't really matter? Well, it matters to me. Does it matter to you? Well, guess what? We are investing in you. When we make improvements to our business, we ask ourselves if it will add VALUE to our partners - YOU. Here are some examples of recent advances we have made to give you a fantastic ALBINA EXPERIENCE: Everyone says your call is important, so why do you always get VM? We value your initial phone call so much that last month we invested in and installed a new state of the art VOIP phone system to field your calls. This phone system allows us to redirect phone calls to our cell phones when necessary so calls are rarely missed. You need your quote WHEN? Our typical quote return is 48 hours. If you have a specific date that you need the response by, please list it on the request. We always strive to meet or beat the date requested, in some cases we have even returned the quote the day of the request - just let us know. Your peace of mind via Confirmation Every order that we enter to our system has a corresponding order confirmation that is emailed to you for your review and records. What's my status? With our state of the art scheduling software we are able to provide you real time status updates as requests are made. Show me... We have installed a new camera system in our shop with 2 Megapixel cameras. These cameras offer Albina management high quality images of our production process right from our desks. We both value efficiency and quality and these cameras will allow management to better service your needs by providing real time data on what phase your job is at in our shop. When will I get it? When an order is shipped, our shipping manager sends you tracking information of the shipment (when this information is available) so you know exactly where the order is once it leaves our facility. We want you TO BE PART OF THE EXPERIENCE that we provide at Albina Co., Inc. We want to be your "go to" steel bender. I guarantee you will not be disappointed and it will be AN EXPERIENCE worth having. [caption id="attachment_1337" align="aligncenter" width="3472"]
Double Day Inn Gettysburg, PA.[/caption] Thought it would be fun to let you all be a part of OUR EXPERIENCE by sharing this picture and story. On our summer vacation, we returned to the exact spot on the battlefields of Gettysburg where we got engaged. Almost 20 years later, the porch remains unchanged and we were able to recreate that special event with our two kids, and our fabulous tour guide! What a cool experience! It felt so good to know that some things never change, and that what worked 20 years ago, still works today! Here's to another 20 years!