Blog posts tagged with 'Excellence in Customer Service'

Take a journey in, above and around our production shop and office with this high resolution virtual and aerial tour of Albina Co, Inc. See our state of the art roll bending machines in action from a plan view, soar through our bays, watch our certified welders in action, and take a peek into our ...

The last few years have been sensational for Albina Co., Inc. We have seen a great deal of change in our industry and have been fortunate to recognize growth in our capabilities, capacity and in both our shop and office team members.  We are excited to introduce the newest member of our Estimating...

We are now accepting Visa/Master Card as a form of payment. If payment is made with Visa/Master Card we will charge a slight surcharge to cover the costs of the transaction. Call our main office if you would like more information and ask to speak with either Debee or Cindy. ...

Albina is not only known for bending large structural members, but we service a wide range of manufacturing companies. We have consistently bent hydraulic lines for a local manufacturing company in Portland Oregon. We will bend 100’s of parts at a time on our CNC equipment. A recent production ru...

Our new "Picture Vault" has been live for almost two weeks and our customers are loving it! We have sent picture links to dozens of customers and have gotten extremely positive feedback. Customers think the vault is "cool", "informative" and "a great way to learn about the steel bending process." ...

Brian and I found ourselves in an elevator with Phil Knight, the co-founder and chairman emeritus of Nike, Inc., and we stood there in silence, when all we wanted to do was give him a 2 minute "elevator speech" about everything that is wrong with youth sports these days and how we wanted to partner ...

I would like to share a recent email that I received from a customer in response to my recent blog post titled "If You Are Persistent, You May Get It. If You Are Consistent, You Will Keep It." "Good morning. First I’d like to thank you for your recent support. I know a company’s attitude comes f...

STEADY & STABLE I can't tell you how many times I have had a customer tell me that they are going to have to pull business from us because they found a lower price supplier, that they are new to the steel industry and want to give someone else a try, that another supplier promised them a better delivery schedule or better quality. Whatever the reason, I always justify my price and schedule to the customer and then I tell them "We appreciate your business and our relationship, and we will be here for you when you need us." The key word here is "when", not "if." I never have to justify the quality of our products or service, as both speak for themselves, and I can say with certainty that is not why we ever loose an account. A few weeks will go by, and guess what? I get a phone call that the new supplier can't meet the delivery schedule, or that the product fails in comparison to what we were providing them, or they are going to go over budget for having to repurchase material and incur additional labor costs. And my response again is "We are here for you. What do you need?" Anyone can be persistent and promise you a better price, product or schedule to get your business, but can they be consistent and keep your business? Albina Co., is consistent, steady and stable. We have an extremely loyal customer base, and in the rare occasion that someone leaves, we almost undoubtedly always see them return. [caption id="attachment_1285" align="aligncenter" width="1224"] Brian and Jaime love to explore the many amazing restaurants in the Greater Portland Metro area. They are foodies and love a good brunch or happy hour menu! This picture was taken at one of their favorite restaurants "Meriwether's." If you are in town, give us a call! We would love to introduce you to all the wonderful eats in PDX. [/caption]...

Albina's number one goal is to provide customers with competitively priced steel bending services resulting in quality products, on time. We honor our commitment to this goal by continuously fulfilling our obligations and meeting our customers needs. We have a very high regard and respect for ou...

The quick and easy way to find out what we require when quoting a project specifying bent steel parts is to visit our online Steel Bending and Fabrication Request for Quote form on our website. Below is a summary of the information that we need to accurately and efficiently quote your job: a) Com...