Blog posts tagged with 'Excellence in Customer Service'

Albina recently created an "Industry Links" page on our new mobile-friendly website. Albina understands and values the relationships that we have in the steel bending industry and we wanted to highlight a few of the companies we deal with on a daily basis who help us provide our customers with the best products and services available. We highlight various steel industry associations such as AISC, NOMMA, PNSFA, Impact and others. We also give a brief description of many of our key Service Centers, Subcontractors, and Specialty Contractors. This page provides a great resource for individuals to learn about all the different aspects that go into the process of bending steel.

Albina has done it again! Another example of the quality in workmanship we provide and another satisfied customer! "Albina is our preferred vendor for all things heavy requiring rolling and or forming. Rest assured, I have nothing but admiration for Albina’s ability and workmanship, QC, QA, and logistics. I have also developed a great relationship and trust your team. I look very forward to working with you again. As far as we are concerned, you have not competition!"  

When it comes to choosing which vendor you are going to use for a job, are you just buying on price? Please don't. There is a price, and an ultimate end cost for every job you do. Price vs. Cost The price of a competitor might be below ours, but when you add up all of the actual costs to receive and install the material, is there really a cost savings? If you chose the lowest price, you may deal with late delivery, poor quality or incorrect parts and a lack of or delayed communication. If you choose the lowest price, you will get what you pay for. Risk vs. Reward It might seem like a risk to purchase from a supplier that isn't the "lowest price." The rewards are greater than the risk. Albina will provide you with a "fair price" and we will provide you with a better quality product. We will provide you the correct parts the first time. We will provide on-time delivery. Our trained, experienced staff will provide unmatched service and communication related to every aspect of your project.

Albina Co, Inc. has set customer satisfaction as our number one goal when servicing the steel bending industry. Customers must be satisfied with our communication, customer service, adherence to our schedule, fair pricing and quality product. This list of measurables all being top priorities might seem to be overwhelming, but to Albina it is standard operating procedure. Since our inception in 1939, our customers have always come first, our customers are part of our team, our customers are like family. One satisfied customer from the rocky mountain region recently emailed me the following message: "Brian – We just received the parts yesterday and want to say thank you. Aaron, Mark, Mike and many of your other staff have done an excellent job of taking care of us over the years. They are prompt, friendly and most important professionals who turn out a GREAT product!!! We look forward to doing many more projects over the years." It is always refreshing getting this feedback because it helps affirm that our philosophy is not just words, but reality. To fully understand everything Albina can do for you on your next project specifying bent or curved steel, you need to give us a chance to prove to you what we are capable of doing. Send us your next order, you will not be disappointed.

Albina rolled / bent a 60' Length of HSS 16 X 4 X .500 A500 Gr. B tubular steel this morning. It was not the most challenging job on the whole, but we had no margin of error. A mill ordered 60' length of material that was not easily replaceable and would have caused significant schedule delays for our customer if it didn't work out. Rolled / Bent to a 12' Radius the Easy Way with virtually zero distortion. Planning and teamwork at all levels resulted in another example of the best available result.