Blog posts tagged with 'customer service'

As 2016 comes to a close, we take a look back on some of the improvements we have made as a company to help better service the steel industry and our customer base. Equipment and tooling upgrades to increase capacities and product offerings. We added two new rotary draw benders, a 6" Coast Walla...

We follow-up with our customers after every job to make sure they were happy with their buying experience and the quality of the bent steel, as well as to simply say "Thank You for the work." We love feedback as we strive to make improvements every day in our in-office and shop procedures and proces...

I wanted to share a story from a customer whom we recently completed a job for. The customer found us through the internet and was impressed with our web page layout because it showed that we do architectural work. He said working with the team at Albina was a "great experience." "This project wa...

The newly renovated Broadway Bridge opened a few weeks ago in Boise, Idaho. The General Contractor determined, at the end of the project, that the detailer had left off a couple of pieces. We rolled and galvanized the steel and sent the finished product over night to meet the bridge opening requirem...

The following comments from our happy customers demonstrate the very reason that people should not make purchasing decisions based solely on price, especially when buying a product that requires precision and quality like curved steel. "We would like to take this opportunity to thank the Albina ...

Our office team is simply the best in the steel bending business! Each member of our Sales and Estimating team has longevity, experience and knowledge of the steel bending industry. We take great pride in our ability to quote jobs and manage them from beginning to end. We focus on communication, com...

Albina has done it again! Another example of the quality in workmanship we provide and another satisfied customer! "Albina is our preferred vendor for all things heavy requiring rolling and or forming. Rest assured, I have nothing but admiration for Albina’s ability and workmanship, QC, QA, and ...

When it comes to choosing which vendor you are going to use for a job, are you just buying on price? Please don't. There is a price, and an ultimate end cost for every job you do. Price vs. Cost The price of a competitor might be below ours, but when you add up all of the actual costs to rec...

Albina Co, Inc. has set customer satisfaction as our number one goal when servicing the steel bending industry. Customers must be satisfied with our communication, customer service, adherence to our schedule, fair pricing and quality product. This list of measurables all being top priorities might...