Blog posts tagged with 'excellence in customer service'

It is our pledge to our customers that you are never surprised at the end of a project. We will confirm our anticipated delivery schedule at time of order acceptance. If something occurs to change that anticipated delivery schedule, your project manager will contact you to make sure you are aware o...

We recently supplied rolled tubes for the Jimi Hendrix Park project in Seattle, Washington. The customer was so pleased with the rolled tubes that they received that they reached out to us to let us know. "We are currently in fabrication, we are looking at an install at the end of March. I will firs...

It seems that during this time of uncertainty in the US Economy, we are returning the 2008 trend where consumers make purchasing decisions based solely on price. If you chose the lowest price, you are opening yourself up to many more "costs" that are not necessarily represented in the quoted price....

As 2016 comes to a close, we take a look back on some of the improvements we have made as a company to help better service the steel industry and our customer base. Equipment and tooling upgrades to increase capacities and product offerings. We added two new rotary draw benders, a 6" Coast Walla...

We follow-up with our customers after every job to make sure they were happy with their buying experience and the quality of the bent steel, as well as to simply say "Thank You for the work." We love feedback as we strive to make improvements every day in our in-office and shop procedures and proces...

I wanted to share a story from a customer whom we recently completed a job for. The customer found us through the internet and was impressed with our web page layout because it showed that we do architectural work. He said working with the team at Albina was a "great experience." "This project wa...

The newly renovated Broadway Bridge opened a few weeks ago in Boise, Idaho. The General Contractor determined, at the end of the project, that the detailer had left off a couple of pieces. We rolled and galvanized the steel and sent the finished product over night to meet the bridge opening requirem...

The following comments from our happy customers demonstrate the very reason that people should not make purchasing decisions based solely on price, especially when buying a product that requires precision and quality like curved steel. "We would like to take this opportunity to thank the Albina ...

Our office team is simply the best in the steel bending business! Each member of our Sales and Estimating team has longevity, experience and knowledge of the steel bending industry. We take great pride in our ability to quote jobs and manage them from beginning to end. We focus on communication, com...

Most of our steel bending production crew members have been at Albina for a majority of their careers. Our crew has a great working relationship. Having employees who have been here for a number of years and look out for each other, makes a lot of safe combined experience which definitely feeds int...