It is our pledge to our customers that you are never surprised at the end of a project. We will confirm our anticipated delivery schedule at time of order acceptance. If something occurs to change that anticipated delivery schedule, your project manager will contact you to make sure you are aware of any scheduling changes. Many of our return customers come back to us due to our unparalleled customer service and communication. One customer recently told Albina management that they have used other benders in the past and will only use Albina moving forward. Never had they been so well informed throughout the production process. Albina provided answers to questions before the questions were even asked.
Another example of customer service is our automated shipping notifications. The morning after an order ships, Albina sends an email informing the customer of the method of shipment and tracking number if available. This will allow our customers the ability to track their shipment as soon as it hits the road. Also included with this email are any MTR’s, if required, so the customer doesn’t have to wait for these critical reports to arrive with the shipment. Our customers have the reports (electronically) even before receiving their shipment.
We know that customers rely on the information we provide and make plans based on the information we provide. We strive to meet or exceed every customers wants and needs.