Picture this…the first night of our family trip to New York City. We were sitting in a packed Carmine’s Italian Restaurant in the heart of Manhattan, enjoying the house red wine, the roar of the subway below us shaking our table every 2 minutes. All the great Italian meals you could think of and Jaime can’t have any of them as she tries to avoid gluten! She thinks about it for a minute and says “I am going to have some spaghetti and meatballs! I WANT TO BE PART OF THE EXPERIENCE!” And it was worth it for her to take that chance and do something out of her normal comfort zone, because it was an experience that we will never forget.
During dinner, we talked about this saying “I WANT TO BE PART OF THE EXPERIENCE” and realized that at Albina Co., Inc., WE PROVIDE AN EXPERIENCE FOR OUR CUSTOMERS. We are a full-service steel bending establishment and have every detail covered from the time we take your initial call to the time your bent material arrives on your door step. This is the EXPERIENCE you get when you work with us:
We reply to every RFQ (request for quote) received letting the customer know that we have the RFQ. If not already defined, we will ask when the bid is required. This will allow us to schedule our work flow to meet our customers needs.
Formal quotes are always prepared with great detail describing what the customer can expect from Albina if we are given an order. We never want the customer left to guess what they are going to receive from us.
Confirmations are always sent to the customer for their final review and records. Once a purchase order is issued to Albina your order is promptly entered so we can schedule your job and procure material timely.
Every order is reviewed by 3 levels of management (Scheduling, processing and QC). During review the details on a PO are confirmed to what has been entered on an Albina work order.
We ensure a promised due date is met by employing a full time scheduling manager. This scheduling manager assigns your project to a machine and to Albina workers. This is done very early in the flow of a project.
A project manager is assigned to every job that we process. The project manager will act as the point of contact for the customer regarding a project in process.
Proactive Communications. Project managers review the schedule daily and identify if a project is going to be completed after the promised due date. In the unlikely event a project is delayed for whatever reason, the customer is promptly notified.
All jobs are checked by QC upon completion and before they are turned in for shipping.
Savings via optimized shipping. The shipping manager schedules all of the daily trucks and ensures that projects are scheduled for trucks on or before the promised due date. Albina is frequently shipping all over the United States and Canada. The high volume of trucks allows our shipping manager to combine smaller orders onto a single truck saving our customers money.
Electronic tracking. After shipment, our shipping manager will email tracking information to our customer and emails MTR’s (if required) to our customer.
A follow up. Our job is not complete until you have your product and are completely satisfied. We view our customers as partners, and want open communications long after this order is concluded.
Next month in Part 2, we will share some of the ways we are investing to give you the ultimate ALBINA EXPERIENCE.