Meet Brian and Jaime Smith of Albina Co., Inc.-“If You Are Persistent, You May Get It. If You Are Consistent, You Will Keep It.”

STEADY & STABLE
I can’t tell you how many times I have had a customer tell me that they are going to have to pull business from us because they found a lower price supplier, that they are new to the steel industry and want to give someone else a try, that another supplier promised them a better delivery schedule or better quality. Whatever the reason, I always justify my price and schedule to the customer and then I tell them “We appreciate your business and our relationship, and we will be here for you when you need us.” The key word here is “when”, not “if.” I never have to justify the quality of our products or service, as both speak for themselves, and I can say with certainty that is not why we ever loose an account. A few weeks will go by, and guess what? I get a phone call that the new supplier can’t meet the delivery schedule, or that the product fails in comparison to what we were providing them, or they are going to go over budget for having to repurchase material and incur additional labor costs. And my response again is “We are here for you. What do you need?” Anyone can be persistent and promise you a better price, product or schedule to get your business, but can they be consistent and keep your business? Albina Co., is consistent, steady and stable. We have an extremely loyal customer base, and in the rare occasion that someone leaves, we almost undoubtedly always see them return.

Brian and Jaime Smith

Brian and Jaime love to explore the many amazing restaurants in the Greater Portland Metro area. They are foodies and love a good brunch or happy hour menu! This picture was taken at one of their favorite restaurants “Meriwether’s.” If you are in town, give us a call! We would love to introduce you to all the wonderful eats in PDX.

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