Category Archives: On Time Delivery

Meet Brian and Jaime Smith of Albina Co., Inc.-“If You Are Persistent, You May Get It. If You Are Consistent, You Will Keep It.”

STEADY & STABLE
I can’t tell you how many times I have had a customer tell me that they are going to have to pull business from us because they found a lower price supplier, that they are new to the steel industry and want to give someone else a try, that another supplier promised them a better delivery schedule or better quality. Whatever the reason, I always justify my price and schedule to the customer and then I tell them “We appreciate your business and our relationship, and we will be here for you when you need us.” The key word here is “when”, not “if.” I never have to justify the quality of our products or service, as both speak for themselves, and I can say with certainty that is not why we ever loose an account. A few weeks will go by, and guess what? I get a phone call that the new supplier can’t meet the delivery schedule, or that the product fails in comparison to what we were providing them, or they are going to go over budget for having to repurchase material and incur additional labor costs. And my response again is “We are here for you. What do you need?” Anyone can be persistent and promise you a better price, product or schedule to get your business, but can they be consistent and keep your business? Albina Co., is consistent, steady and stable. We have an extremely loyal customer base, and in the rare occasion that someone leaves, we almost undoubtedly always see them return.

Brian and Jaime Smith

Brian and Jaime love to explore the many amazing restaurants in the Greater Portland Metro area. They are foodies and love a good brunch or happy hour menu! This picture was taken at one of their favorite restaurants “Meriwether’s.” If you are in town, give us a call! We would love to introduce you to all the wonderful eats in PDX.

Customer Needed Steel Bent on a Short Lead Time and Here’s How We Handled It

A loyal customer recently came to us with a scheduling problem. They needed 60,000# of structural steel and pipe bent in a very short period of time. Yes, our shop is very busy right now, but we needed to figure out a way to get this material bent and ready to ship. We modified our schedule, worked extra shifts and long days to meet the requirements for this job. We also procured the material for the project so our customer didn’t have to worry about finding the material. All 28 lengths were bent to various configurations each length varied from 20 ft long to 60 ft long. The largest structural member processed for this job was W18 X 106# A992 bent the hard way to a 150 ft radius. All materials were bent to AESS standards for the Mountain Park Church located in Arizona.

What is the Most Important Thing You Look For When Choosing Your Steel Bending Vendor?

It is our pledge to our customers that you are never surprised at the end of a project. We will confirm our anticipated delivery schedule at time of order acceptance. If something occurs to change that anticipated delivery schedule, your project manager will contact you to make sure you are aware of any scheduling changes. Many of our return customers come back to us due to our unparalleled customer service and communication. One customer recently told Albina management that they have used other benders in the past and will only use Albina moving forward. Never had they been so well informed throughout the production process. Albina provided answers to questions before the questions were even asked.

Another example of customer service is our automated shipping notifications. The morning after an order ships, Albina sends an email informing the customer of the method of shipment and tracking number if available. This will allow our customers the ability to track their shipment as soon as it hits the road. Also included with this email are any MTR’s, if required, so the customer doesn’t have to wait for these critical reports to arrive with the shipment. Our customers have the reports (electronically) even before receiving their shipment.

We know that customers rely on the information we provide and make plans based on the information we provide. We strive to meet or exceed every customers wants and needs.